FAQs

 

1. What products do you offer?
We offer a wide range of toys, accessories, and other pet essentials for cats, dogs, and small animals. Our collection includes interactive toys, grooming tools, bedding, and more.

2. How do I know which toy is best for my pet?
We provide detailed product descriptions to help you choose the perfect toy for your pet's size, breed, and play style. If you're unsure, feel free to contact our customer service team for personalized recommendations.

3. What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the item is unused and in its original packaging. To initiate a return, please visit our returns page or contact our support team.

4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times will vary based on your location. You can check the shipping options at checkout.

5. How long does shipping take?
Standard shipping within the U.S. typically takes 3-7 business days. International shipping times vary by destination. You will receive a tracking number once your order is dispatched so you can monitor its progress.

6. Are your toys safe for pets?
Yes, all of our toys are designed with your pet's safety in mind. We use non-toxic materials and regularly test our products to ensure they meet safety standards.

7. How can I track my order?
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier's tracking page.

8. Can I cancel or modify my order after placing it?
If your order has not yet been processed, you can cancel or make changes by contacting our customer service team as soon as possible. Once the order is processed, cancellations or modifications may not be possible.